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Certificate of Completion
#37444
An introduction to the various general office and administrative support jobs. Training and skill building in filing systems and procedures, proofreading, telephone techniques, faxing, emailing, electronic calendaring of events, appointments and meetings, memos, and business letters. Essential topics include word processing, spreadsheets, database management, and presentation software. Â
Program Learning Outcomes
- Students will promote effective communication amongst employers, co-workers, and customers by utilizing New World of Works 21st Century Skills.
- Students will perform all general office clerk tasks and understand the systems and procedures of organizing and planning office work, and exercise leadership skills in the business environment.
- Students will follow directions as well as demonstrate management initiative, dependability, and pride in good work.
- Students will prepare for an employment interview, including developing responses, creating a career portfolio, and dressing for success.
- Students will perform skills of Microsoft Office suite, which includes Microsoft Word, Excel, and PowerPoint through hands-on training.
- Students will demonstrate knowledge of basic Windows operations, use of current learning management system for online education, and utilization of multimedia software and equipment to ensure relative training for the 21st century.
- Students will demonstrate the use of AI to perform essential office skills.
Review Student Learning Outcomes (SLOs) for this program.
Required Courses
- Counter and Rental Clerks
Counter and Rental Clerks
SOC Career Code: 41-2021.00Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Typical Hourly Salary$17.46The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$41,303.82Annual Job Openings8,849Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Supervisors of Office and Administrative Support Workers
Supervisors of Office and Administrative Support Workers
SOC Career Code: 43-1011.00Directly supervise and coordinate the activities of clerical and administrative support workers.
Typical Hourly Salary$28.97The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$74,616.65Annual Job Openings17,204Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Billing and Posting Clerks
Billing and Posting Clerks
SOC Career Code: 43-3021.00Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
Typical Hourly Salary$21.78The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$53,727.58Annual Job Openings5,041Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Bookkeeping, Accounting, and Auditing Clerks
Bookkeeping, Accounting, and Auditing Clerks
SOC Career Code: 43-3031.00Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Typical Hourly Salary$22.12The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$56,904.33Annual Job Openings20,984Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Payroll and Timekeeping Clerks
Payroll and Timekeeping Clerks
SOC Career Code: 43-3051.00Compile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks.
Typical Hourly Salary$23.82The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$61,316.89Annual Job Openings2,470Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Procurement Clerks
Procurement Clerks
SOC Career Code: 43-3061.00Compile information and records to draw up purchase orders for procurement of materials and services.
Typical Hourly Salary$22.19The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$53,709.00Annual Job Openings701Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Correspondence Clerks
Correspondence Clerks
SOC Career Code: 43-4021.00Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Typical Hourly Salary$20.17The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$52,952.27Annual Job Openings41Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Court and Municipal Clerks
Court and Municipal Clerks
SOC Career Code: 43-4031.00Perform clerical duties for courts of law, municipalities, or governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; and record data, administer tests, or collect fees.
Typical Hourly Salary$25.49The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$61,900.36Annual Job Openings1,737Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Customer Service Representatives
Customer Service Representatives
SOC Career Code: 43-4051.00Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Typical Hourly Salary$19.43The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$47,432.72Annual Job Openings27,605Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - File Clerks
File Clerks
SOC Career Code: 43-4071.00File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
Typical Hourly Salary$17.92The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$46,659.75Annual Job Openings1,275Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - New Accounts Clerks
New Accounts Clerks
SOC Career Code: 43-4141.00Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
Typical Hourly Salary$23.07The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$54,391.99Annual Job Openings142Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Order Clerks
Order Clerks
SOC Career Code: 43-4151.00Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Typical Hourly Salary$18.63The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$45,100.38Annual Job Openings1,575Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Receptionists and Information Clerks
Receptionists and Information Clerks
SOC Career Code: 43-4171.00Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Typical Hourly Salary$17.64The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$42,870.75Annual Job Openings13,360Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Postal Service Clerks
Postal Service Clerks
SOC Career Code: 43-5051.00Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.
Typical Hourly Salary$27.14The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$63,668.80Annual Job Openings586Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Postal Service Mail Carriers
Postal Service Mail Carriers
SOC Career Code: 43-5052.00Sort and deliver mail for the United States Postal Service (USPS). Deliver mail on established route by vehicle or on foot. Includes postal service mail carriers employed by USPS contractors.
Typical Hourly Salary$23.02The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$58,382.12Annual Job Openings2,540Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Postal Service Mail Sorters, Processors, and Processing Machine Operators
Postal Service Mail Sorters, Processors, and Processing Machine Operators
SOC Career Code: 43-5053.00Prepare incoming and outgoing mail for distribution for the United States Postal Service (USPS). Examine, sort, and route mail. Load, operate, and occasionally adjust and repair mail processing, sorting, and canceling machinery. Keep records of shipments, pouches, and sacks, and perform other duties related to mail handling within the postal service. Includes postal service mail sorters and processors employed by USPS contractors.
Typical Hourly Salary$22.78The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$57,491.20Annual Job Openings988Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Production, Planning, and Expediting Clerks
Production, Planning, and Expediting Clerks
SOC Career Code: 43-5061.00Coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. Duties include reviewing and distributing production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems.
Typical Hourly Salary$23.22The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$61,153.62Annual Job Openings6,113Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Shipping, Receiving, and Inventory Clerks
Shipping, Receiving, and Inventory Clerks
SOC Career Code: 43-5071.00Verify and maintain records on incoming and outgoing shipments involving inventory. Duties include verifying and recording incoming merchandise or material and arranging for the transportation of products. May prepare items for shipment.
Typical Hourly Salary$18.53The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$44,041.39Annual Job Openings11,538Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Recordkeeping Weighers, Measurers, Checkers, and Samplers
Recordkeeping Weighers, Measurers, Checkers, and Samplers
SOC Career Code: 43-5111.00Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature. Includes workers who collect and keep record of samples of products or materials.
Typical Hourly Salary$19.01The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$46,125.06Annual Job Openings1,206Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Executive Secretaries and Executive Administrative Assistants
Executive Secretaries and Executive Administrative Assistants
SOC Career Code: 43-6011.00Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
Typical Hourly Salary$34.19The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$84,535.98Annual Job Openings6,845Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Secretaries and Administrative Assistants
Secretaries and Administrative Assistants
SOC Career Code: 43-6014.00Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Typical Hourly Salary$21.41The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$52,617.18Annual Job Openings22,246Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Data Entry Keyers
Data Entry Keyers
SOC Career Code: 43-9021.00Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.
Typical Hourly Salary$18.38The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$44,828.34Annual Job Openings1,842Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Word Processors and Typists
Word Processors and Typists
SOC Career Code: 43-9022.00Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
Typical Hourly Salary$21.92The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$50,018.89Annual Job Openings1,393Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Insurance Clerks
Insurance Clerks
SOC Career Code: 43-9041.00Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Typical Hourly Salary$22.22The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$53,972.52Annual Job Openings2,644Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Mail Clerks and Mail Machine Operators
Mail Clerks and Mail Machine Operators
SOC Career Code: 43-9051.00Prepare incoming and outgoing mail for distribution. Time-stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.
Typical Hourly Salary$18.12The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$42,865.14Annual Job Openings699Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Office Clerks
Office Clerks
SOC Career Code: 43-9061.00Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Typical Hourly Salary$19.00The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$47,819.57Annual Job Openings40,093Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Office Machine Operators
Office Machine Operators
SOC Career Code: 43-9071.00Operate one or more of a variety of office machines, such as photocopying, photographic, and duplicating machines, or other office machines.
Typical Hourly Salary$18.16The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$45,008.44Annual Job Openings377Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages - Stockers and Order Fillers
Stockers and Order Fillers
SOC Career Code: 53-7065.00Receive, store, and issue merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May operate power equipment to fill orders. May mark prices on merchandise and set up sales displays.
Typical Hourly Salary$17.81The figure above is based off a percentile of 25 percent.
All job data and figures based on a 100 mile radius from Mt. SACTop Entry-Level EducationChart Legend- Doctoral Degree Or More
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- Some College
- Certificate
- High School Diploma Or Less
Median Salary Earnings$39,400.64Annual Job Openings47,333Openings are regional vacancies due to growth and turnover in this career.All job data and figures based on a 100 mile radius from Mt. SAC
Historical Wages
- Counter and Rental Clerks
