ACES Program FAQs

• • When does ACES start accepting applications?
    The ACES program opens yearly to new applicants in the months of January-May for the fall semester.
  • How can I see an ACES Counselor?
    You must be an ACES Participant (active or provisional status) to see an ACES Counselor. Contact (909)274-4411 to schedule an appointment with an ACES Counselor, be prepared to state the reason(s) for your appointment: (Educational Plan, Transfer, Probation, Personal..)
  • What happens if I drop a class, am I still enrolled in ACES?
    Yes, you are still enrolled in ACES. However, if you are considering dropping a course, then we highly encourage you to speak with your ACES counselor first because it may jeopardize your status in the program.
  • What happens if I miss a contact?
    If you miss a contact, then your services for the following semester will be in revoked.
  • Can I cancel my appointment?
    Yes, you can cancel your appointment with 24 hours advance notice.
  • How early can I check-in for my appointment?
    You can check-in for your appointment up to 30 minutes before your scheduled appointment time.