Project Prioritization at Mt. San Antonio College
                              
                              Welcome to Mt. SAC's Project Prioritization website! This platform functions as a
                                 central hub designed to aid the campus community in distinguishing between project
                                 proposal requests and non-project related services managed through our Information
                                 Technology (IT) service catalog. Our goal is to provide clarity on the criteria that
                                 define a project, facilitating smoother navigation of our support system and ensuring
                                 that resources are appropriately allocated to both types of initiatives.
                              
                              The Project Management Office (PMO) has established a streamlined Project Proposal Intake process to effectively manage
                                 the influx of project requests received by IT. The Project Prioritization Intake process
                                 is designed to guide stakeholders through the identification of essential elements
                                 crucial for successful IT project delivery. This includes understanding such factors
                                 as strategic alignment, financial requirements, people resources, risks and timing
                                 constraints that may impact the project. Project proposal submissions will undergo
                                 thorough review by the IT department and relevant business stakeholders. Once approved,
                                 the project will be scheduled for implementation.
                              
                              Distinguishing Projects from Service Requests
                              
                              A project is a temporary endeavor undertaken to achieve specific goals and objectives,
                                       typically characterized by a defined beginning and end, a set of deliverables, and
                                       dedicated resources. Projects often involve significant planning, execution, and monitoring phases, aiming
                                 to bring about transformative changes or introduce new technology within the college.
                                 Conversely, a service request pertains to a specific task or support requirement submitted by
                                       an individual or entity within the organization, seeking assistance or resolution
                                       for an existing issue or routine service provision. Service requests are typically ongoing and recurrent, addressing operational needs,
                                 maintenance activities, or troubleshooting efforts to sustain the functionality and
                                 performance of existing systems, processes, or infrastructure.
                              
                              The IT department understands it may be difficult to determine if your request is
                                 a project or a service request. Please refer to the sections titled "Submit a Project
                                 Proposal if.." and "Submit a Service Request if..." below for additional guidance.
                                 If you are still not sure what to do, please contact our project implementation team
                                 at PMO@mtsac.edu.
                              
                              
                                 
                                    
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                                                         - Submit a Project Proposal if...
                                                               
                                                               
                                                                  
                                                                  - Efforts are estimated to take a minimum of 200 hours or more.
 
                                                                  
                                                                  - Has a defined beginning and end date.
 
                                                                  
                                                                  - There is a defined scope of work/effort.
 
                                                                  
                                                                  - Is not a routine operation.
 
                                                                  
                                                                  - Requires the creation of a distinct product, service, or result that differs from
                                                                     current operations.
 
                                                                  
                                                                  - Tasks require cross functional collaboration and dedicated team of resources.
 
                                                                  
                                                                
                                                          
                                                         - Project Definition
                                                               
                                                               A temporary and organized effort with a specific set of objectives and goals aimed
                                                                  at creating, developing, implementing, or improving technology-related solutions or
                                                                  systems within an organization.
                                                                
                                                          
                                                         - Examples
                                                               
                                                               
                                                                  
                                                                  - New software of application implementation
 
                                                                  
                                                                  - System integrations
 
                                                                  
                                                                  - Network installations/configurations
 
                                                                  
                                                                  - Website Redesign Projects
 
                                                                  
                                                                  - Interactive Portal Cards
 
                                                                  
                                                                
                                                          
                                                      
                                                    
                                                
                                              
                                           
                                           
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                                                         - Submit a Service Request if...
                                                               
                                                               
                                                                  
                                                                  - Efforts are estimated to take less than 200 hours.
 
                                                                  
                                                                  - Issue pertains to an existing issue or routine service.
 
                                                                  
                                                                  - The issue is ongoing or recurrent.
 
                                                                  
                                                                  - Issues are primarily focused on addressing operations needs or end user support services.
 
                                                                  
                                                                  - The issue requires prompt attention and resolution to minimize disruptions to current
                                                                     business operations.
 
                                                                  
                                                                
                                                          
                                                         - Service Request Definition
                                                               
                                                               Formal or informal request made by an individual, department, or entity within an
                                                                  organization to the IT department or service provider for assistance, support, or
                                                                  resolution of an issue related to IT services or infrastructure. 
                                                                
                                                          
                                                         - Examples
                                                               
                                                               
                                                                  
                                                                  - Password resets
 
                                                                  
                                                                  - Request changes to an existing Argos report
 
                                                                  
                                                                  - Software installation
 
                                                                  
                                                                  - Software provisioning
 
                                                                  
                                                                  - Update to system configurations
 
                                                                  
                                                                
                                                          
                                                      
                                                    
                                                
                                              
                                           
                                           
                                    
                                  
                               
                              
                              All available Service Request (SR) are in our Service Catalog found here: FreshService SR Catalog 
                              
                              
                                 
                                    
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                                             - Project Prioritization and Scheduling 
                                                   
                                                   Project proposals are reviewed quarterly, following the academic calendar. Project
                                                      proposals are measured against the campus strategic goals, operational alignment,
                                                      feasibility, resources, and current technology. The project prioritization process
                                                      includes:
                                                   
                                                   
                                                      
                                                      - Project scoring: Use of a project prioritization matrix allows for structured decision making. An
                                                         overall score is generated that represents the project’s value to the campus. The
                                                         higher the score, the more value. The scoring is performed by Information Technology
                                                         managements, with final approval provided by the Executive Management.
 
                                                      
                                                      - Funding availability: Ability to secure funds to carry out the project and maintain the project.
 
                                                      
                                                      - Resource capacity evaluation: Assess the availability of Information Technology and other departmental staff to
                                                         ensure that the project team can commit to and work on the request.
 
                                                      
                                                      - Project scheduling: Projects are scheduled based on their overall score and ranking, including considerations
                                                         for funding and resource capacity. A high-scoring project may not start immediately
                                                         if resources or funding are unavailable; conversely, lower-scoring projects with available
                                                         resources or funding may start ahead of higher-scoring projects. 
The rating criteria provides a structured and quantifiable approach to decision making
                                                         and prioritization of project proposals. The matrix provides a means for ranking project
                                                         proposal requests based on criteria that are determined to be important. A prioritization
                                                         matrix or criteria supports structured decision-making in the following ways: 
                                                      
                                                   
                                                   
                                                      
                                                      - Helps prioritize complex or unclear issues when there are multiple criteria for determining
                                                         importance.
 
                                                      
                                                      - Provides a quick and easy, yet consistent, method for evaluating options.
 
                                                      
                                                      - Quantifies the decision with numeric rankings.
 
                                                      
                                                      - When used with a group of people, it facilitates reaching agreement on priorities
                                                         and key issues.
 
                                                      
                                                      - Facilitates conversations about what is important.
 
                                                      
                                                      - Establishes process transparency and accountability.
 
                                                      
                                                      - Rates projects based on strategic alignment, value to the customer and technological
                                                         risk.
 
                                                      
                                                      - Prioritization ensures that resources are allocated appropriately and according to
                                                         priorities.
 
                                                      
                                                    
                                              
                                             - What are the benefits of the new intake process?
                                                   
                                                   
                                                      
                                                      - Resource Optimization: With limited resources such as budget, time, and personnel, prioritization ensures
                                                         that these resources are allocated to projects that yield the most significant impact
                                                         or value to the college.
 
                                                      
                                                      - Alignment with Strategic Goals: Prioritization ensures that IT projects are in line with Mt SAC's strategic objectives.
                                                         It helps prevent initiatives that might not contribute directly to the organization's
                                                         goals from consuming resources unnecessarily.
 
                                                      
                                                      - Risk Management: By prioritizing projects, IT can address high-risk projects early on, ensuring that
                                                         potential risks are identified and mitigated in a timely manner.
 
                                                      
                                                      - Stakeholder Engagement: Involving stakeholders in the prioritization process fosters collaboration and ensures
                                                         that the projects selected are aligned with the needs and expectations of various
                                                         stakeholders across the college.
 
                                                      
                                                      - Time Management: Prioritization helps in managing the workload effectively by identifying which projects
                                                         should be tackled first, thereby reducing delays and ensuring timely delivery of critical
                                                         initiatives.
 
                                                      
                                                      - Transparency and Accountability: A structured prioritization process provides transparency into how decisions are
                                                         made regarding project selection. This transparency fosters accountability among team
                                                         members and stakeholders, ensuring that everyone understands why certain projects
                                                         are prioritized over others.
 
                                                      
                                                      - Adaptability to Change: Prioritization allows the IT department to adapt to changing business needs and market
                                                         conditions by continuously reassessing and reprioritizing projects based on emerging
                                                         requirements and opportunities.
 
                                                      
                                                    
                                              
                                          
                                        
                                    
                                  
                               
                              
                              Submit Your Project Proposal
                              
                              Who can submit a project proposal? Staff and faculty can submit project proposals that have Sponsor approval. 
Do you have a designated sponsor? A “Sponsor” is a leader in your department or division who is authorized to assign
                                    resources (people/funds) to the project, supports the business need, and is responsible
                                    for the success of the initiative. 
Below is the required information for completing the Project Proposal Intake Form.
                                 Please ensure you have this information available before starting the form, as draft
                                 data cannot be saved. Additional requirements are detailed on the form itself. For
                                 further assistance, contact our project implementation team at PMO@mtsac.edu 
-Project Sponsor
-Business Impact and Objectives
-Estimated Budget/Cost
-Project Title and Description
-Anticipated Project Start and End Date
-Project Scope and Technical Requirements
-Project resource requirements
-Stakeholders impacted by this project.
-Any compliance, mandates, or contract end dates
-Vendor SOW, Contract,  HECVAT, Demo, etc. 
                              
                              To submit a project proposal, please complete the IT Project Proposal Intake Form
                              
                              Need help? Please submit a consulting service request here: IT Consulting SR
                              
                              Project Proposal Submission and Cutoff Dates:
                              
                              
                              
                              
                              PMO Projects: